{"id":4369,"date":"2023-09-24T14:22:28","date_gmt":"2023-09-24T12:22:28","guid":{"rendered":"http:\/\/localhost\/pharmanew\/?page_id=4369"},"modified":"2024-08-20T17:23:48","modified_gmt":"2024-08-20T15:23:48","slug":"politique-de-remboursement-et-de-retour","status":"publish","type":"page","link":"https:\/\/prixgro.com\/ar\/politique-de-remboursement-et-de-retour\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4369\" class=\"elementor elementor-4369\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63fc2210 e-flex e-con-boxed e-con e-parent\" data-id=\"63fc2210\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5677f0dd elementor-widget elementor-widget-text-editor\" data-id=\"5677f0dd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:right;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<!-- wp:heading {\"level\":1} -->\n<h4 class=\"wp-block-heading\">Politique de remboursement et de retour<\/h4>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p><strong>SAV (Service apr\u00e8s-vente)<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong><mark class=\"has-inline-color\" style=\"background-color: rgba(0, 0, 0, 0); color: #fd0000;\">Si vous avez une r\u00e9clamations d\u2019un produit notre\u00a0 D\u00e9lais de d\u00e9claration de retour par mail ou par appel au service Client <\/mark>:<\/strong> <strong>48h apr\u00e8s la r\u00e9ception de la commande, au del\u00e0 de ce d\u00e9lai, le produit n\u2019est plus remboursable ou \u00e9changeable.\u00a0<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><mark class=\"has-inline-color\" style=\"background-color: rgba(0, 0, 0, 0); color: #ff0000;\"><strong>Remarque :<\/strong>\u00a0 Les produits \u00e9changeable sont uniquement les produits p\u00e9rim\u00e9 ou endommag\u00e9, ou bien en cas d\u2019erreur dans le produit.\u00a0<\/mark><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong><mark class=\"has-inline-color\" style=\"background-color: rgba(0, 0, 0, 0); color: #ff0000;\">Les produits orthop\u00e9dique ne sont ni \u00e9changeable ni remboursable.\u00a0<\/mark><\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong><mark class=\"has-inline-color\" style=\"background-color: rgba(0, 0, 0, 0); color: #ff0000;\">D\u00e9lais de l\u2019\u00e9change\u00a0 ou Remboursement<\/mark> :<\/strong> 1 semaine\u00a0 au maximum apr\u00e8s la r\u00e9clamation\u00a0 \u00a0au pr\u00e9s du SAV ( contr\u00f4le qualit\u00e9)<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong><mark class=\"has-inline-color\" style=\"background-color: rgba(0, 0, 0, 0); color: #1cd350;\">Si le contr\u00f4le qualit\u00e9 s\u2019av\u00e8re positif <\/mark>:\u00a0<\/strong>un remboursement ou remplacement sera d\u00e9clench\u00e9 en respectant les d\u00e9lais d\u00e9j\u00e0 mentionn\u00e9s Ci-haut<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong><mark class=\"has-inline-color\" style=\"background-color: rgba(0, 0, 0, 0); color: #ff0000;\">Si le contr\u00f4le qualit\u00e9 s\u2019av\u00e8re N\u00e9gatif<\/mark> :\u00a0l\u2019article\u00a0 ne sera pas rembourser<\/strong>.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>La proc\u00e9dure:\u00a0<\/strong><\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p><span style=\"color: #000000;\">-Envoyer votre r\u00e9clamation\u00a0 par mail \u00e0\u00a0<strong><span class=\"header-title username\">info@prixgro.com<\/span> : <\/strong>en pr\u00e9cision le nom et pr\u00e9nom et tracking de votre commande , ensuite prenez en photo votre article \u00e0 cot\u00e9 du bordereaux d\u2019envois ( la petite facture jointe au colis).<\/span><\/p>\n<!-- \/wp:paragraph --><!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><strong><mark class=\"has-inline-color\" style=\"background-color: rgba(0, 0, 0, 0); color: #ff0000;\">Notre SAV va \u00e9valuer la qualit\u00e9 des produit et vous recontactera pour vous donner une r\u00e9ponse.\u00a0<\/mark><\/strong><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p><span style=\"color: #000000;\">En cas de r\u00e9ponse positive:<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">-Remettez\u00a0 \u00a0 le colis au bureau qui vous a livrer le colis\u00a0 en pr\u00e9cisant\u00a0 que\u00a0 c\u2019est\u00a0 un retour vers le bureau de yalidine.<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">-Apr\u00e8s avoir envoy\u00e9 le colis, veuillez nous en informer en envoyant un e-mail \u00e0\u00a0<strong><span class=\"header-title username\">info@prixgro.com<\/span><\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">-Un nouveau produit vous sera renvoyer, ou bien un remboursement\u00a0 via CCP ou bien par Yalidine.<\/span><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<h6><mark class=\"has-inline-color\" style=\"background-color: rgba(0, 0, 0, 0); color: #ff0000;\"><strong>Remarque<\/strong> :<\/mark><\/h6>\n<p><strong><mark class=\"has-inline-color\" style=\"background-color: rgba(0, 0, 0, 0); color: #ff0000;\"> Prixgro se r\u00e9serve le droit de refuser la demande de retour si le produit ne respecte pas la politique de retour ou \u00e9choue le contr\u00f4le de qualit\u00e9.<\/mark><\/strong><\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement et de retour SAV (Service apr\u00e8s-vente) Si vous avez une r\u00e9clamations d\u2019un produit notre\u00a0 D\u00e9lais de d\u00e9claration&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4369","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique de remboursement et de retour - Prixgro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/prixgro.com\/ar\/politique-de-remboursement-et-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursement et de retour - Prixgro\" \/>\n<meta property=\"og:description\" content=\"Politique de remboursement et de retour SAV (Service apr\u00e8s-vente) Si 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